Returns & Exchanges
At Timemore, we strive for perfection in every brew, but if your coffee gear isn't the right fit, we offer a 30-day return window for unused items in their original packaging. We are committed to ensuring you have the best tools for your home barista experience.
Initiate Your Request
Visit our returns portal or contact our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original boxes, ensuring all accessories, manuals, and protective padding are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing